Recognized as a Strong Performer in Forrester’s Process-Centric AI for IT Operations report. Measure alert quality from each monitoring tool and connect the impact of high or low quality payload data on noise reduction and incident response MTTR. From calling it a myth like BigFoot or The Loch Ness Monster , to reporting that “a centralized, service-centric view into IT environments has become a must-have capability for IT Operations” (Digital Enterprise Journal Study), both opponents and proponents. Hyper growth—like what BigPanda is poised to do— creates a monumental shift in the way things are done and how people communicate. Real-time Topology Mesh. DevOps and SRE. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT. Automatic Incident Triage. BigPanda assists enterprises and their ITOps teams in adopting AI/ML automation. “You have to have something in place that tells you what your monitoring quality is and maintains the integrity of your pipeline. Suggested Edits are limited on API Reference PagesStep 2: Concentrate on your sphere of influence. Prior to founding BigPanda, Assaf was an investor at Sequoia Capital, where he focused on early and. Real-time Topology Mesh. Securing organizational commitment enhances the quality of alerts and incident response. Solutions. Enterprise Cloud Platform for IT Ops. 27, 2022 — BigPanda,. Key considerations for IT leaders as they embrace automation and autonomous operations. This recently launched feature fast tracks incident and. while The Economist framed the hack in stark terms:Generative AI for Automated Incident Intelligence. In employee surveys, “collaborative” was the word used most to describe BigPanda’s culture, and nearly 100% of senior leaders consider BigPanda employees the company’s most valuable resource. Automate incident analysis to speed resolution and reduce escalations. BigPanda helps us with a unified view of our IT environment from one console. Root Cause Changes. Incident Intelligence identifies patterns and relationships between disparate alerts across your IT environment, giving responders the actionable. SAN FRANCISCO, Jan. Incident 360 Console. Let’s explore how the new integration maps to BigPanda’s product announcements from earlier this year. BigPanda’s Incident 360 Console is the “single pane of glass” for IT operations teams. SAN FRANCISCO, March 21, 2023 — BigPanda, Inc. At BigPanda, we think the best-of-breed route is the way to go. The rapid, automated extraction of meaningful insights from our complex IT alert environment not only makes us better at L1 response, but also reduces escalations to our L2 and L3 experts. Automatic Incident Triage. Root Cause Changes. BigPanda supports DevOps and SRE models. The virtual conference will take place on Wednesday, May 18, 2022, with a focus on how IT Ops professionals are embracing. Automatic Incident Triage. Incident 360 Console. If you want to experience for yourself how BigPanda’s AIOps Incident Intelligence and Automation platform helps prevent and resolve IT outages, try our self-guided product tour today. , the leader in Incident Intelligence and Automation powered by AIOps, today announced new Data Engineering capabilities that empowers enterprise DevOps and ITOps teams to unlock the full value of their monitoring and observability tools and get started on their AIOps journey. Incident Intelligence. Root Cause Changes. Descriptive analytics looks at data to describe what has happened. by Mike Hurley | May 23, 2022. Four types of IT operations analytics – and when to use them. You agree to use the Services in accordance with the Order Form (or similar document) executed by both. Real-time Topology Mesh. Incident Intelligence is a service in BigPanda that aims to transform disparate alerts into actionable incidents. ”. BigPanda’s AI powered platform helps ITOps teams prevent, manage, and resolve IT incidents with intelligent automation. Root Cause. First Response. Contact Info: info@bigpanda. Root Cause Changes. Eliminating errors and streamlining the incident management process are top priorities for many ITOps, NOC, SRE, and DevOps teams. Generative AI for Automated Incident Intelligence. Root Cause Changes. The CMDB keeps information that observability and monitoring tools don’t have, including the geographical location of the asset, ownership, purpose, and priority. Incident 360 Console. The Incident Feed. by BigPanda | May 2, 2023. Our early adopters found it greatly reduces. By carefully determining the. Add its developer-friendly nature with its explainability, and you have a truly unique product. BigPanda evaluates all matching patterns and determines whether to update an existing incident or create a new incident. , a leader in Algorithmic Service Operations solutions for enterprise IT, today announced that in 2017, it successfully completed SOC 2 Type II audit and attestation. When you grow from 300 employees to 1,000, followed by 4,000, everything radically changes and requires employees to be more intentional about having empathy for each other through those. Generative AI for Automated Incident Intelligence. Incident 360 Console. Root. Here are some of my takeaways from BigPanda’s most recent Whiskey and Wisdom forum:Tool consolidation is the process of analyzing which IT observability and monitoring tools to use, which to add, and which to retire. , provider of the first Event Correlation and Automation platform powered by AIOps, today announced it has teamed with Datadog, the monitoring and security platform for cloud. Root Cause Changes. BigPanda received a score of 94. At the end of the day, AI and machine learning is a design philosophy. Generative AI for Automated Incident Intelligence. Incident 360 Console. The primary KPI, compression, ideally approaches 100%, but perfect rates can compromise accuracy—leading to misgrouped events or missed connections. Autodesk uses BigPanda’s Event Enrichment Engine to accelerate their IT Ops. When. Once the runbook or automated workflow has been processed, the results can be fed back to the associated incident for future reference or additional triage and remediation steps. Why? Introducing Automatic Incident Triage by BigPanda. BigPanda Automatic Incident Triage. Real-time IT Incident correlation. This nomination acknowledges the entire team at Lumen who set the bar for how much value can be delivered when there is a unified mission and a clear outcome-driven plan, much of. Incident 360 Console. Incident Intelligence. SAN FRANCISCO, July 11, 2023 — BigPanda, Inc. This enriches events with crucial information that aids in promptly detecting, comprehending, and resolving incidents. IT Ops Maturity November 29, 2021. Generative AI for Automated Incident Intelligence. by Craig Ferrara | Apr 17, 2023. Improved performance and availability: By drastically reducing the amount of time required to investigate incidents and outages, application performance. While BigPanda’s flexible and powerful APIs are well-suited for that purpose, and BigPanda is always. First Response. Our customers like this approach, and they’re telling us that this is the way to go. “The best tool for data transformation into useful business insights. Incident 360 Console. To help reduce the burden on first incident responders, and to help their enterprises reduce MTTR, we’re excited to announce the latest enhancement to our Event Correlation and Automation platform: Automatic Incident Triage. The average enterprise deals with at least 15 different monitoring and observability tools that create thousands of alerts a day, often overwhelming and drowning their IT operations. Incident 360 Console. Automatic Incident Triage. We must automate as much as possible, across every step in every aspect of incident management. Target an area with known technical and business dynamics but poor alert quality. BigPanda Automatic Incident Triage. Generative AI for Automated Incident Intelligence. The incident management process involves five steps. How to prepare for, deal with, and recover from IT outages. Root Cause Changes. BigPanda built an OODA loop platform for IT operations. The new Connect framework makes it easy for BigPanda to deliver more value in the exact place where users are already conducting incident triage. For an opportunity to participate,. Automate incident analysis to speed resolution and reduce escalations. 5 Business Days. Incident 360 Console. Generative AI for Automated Incident Intelligence. . Incident 360. The FILTER function extracts an array of values based on a conditional value for an alert or incident metadata field, like primary property, status, and source system. Automate incident analysis to speed resolution and reduce escalations. Root Cause Changes. Faster incident triage – up to 5 minutes faster per incident, at scale; Accurate root cause analysis; Higher incident resolution, with fewer missed incidents and fewer escalated incidents; It’s groundbreaking just to think that you can have every incident translated and explained in natural language, regardless of how urgent the incident is. Then BigPanda’s AIOps platform runs an automated response. Existing Partnership Strengthened to Address Growing Demand for Domain-Agnostic AIOps to Support Observability. 7%) all facing elevated risks of job loss. Incident 360 Console. Designed for AI/ML-driven event correlation from the beginning, BigPanda helps modern enterprises reduce IT noise by 95%, enabling incident detection in real-time. Whiskey and Wisdom is a monthly executive-only forum where IT operations leaders can network independently and discuss high-level AI operations and ITOps strategies with their industry peers. Assaf Resnick, CEO and co-founder of BigPanda, sat down with Sanjay Chandra, vice president of information technology at luxury electric automaker Lucid Motors, at Gartner IT IOCS 2022. Winning designs will be added to the Panda Gallery – and the artist who submitted it will be featured! Winning artists will get $50 to spend at Pandamart, the BigPanda company. Now, when the APM tool sends alerts to BigPanda and BigPanda correlates these alerts into an actionable incident, it can automatically open a ticket, and, based on the ticket’s workflow, execute a command on a designed CI by invoking the orchestration tool. , the leader in Event Correlation and Automation powered by AIOps, today announced its SaaS platform, which is integrated with Datadog, Inc. Featured Resources Infographic: Four crucial capabilities for automating root cause analysisBigPanda’s Real-time Topology Mesh is displayed in context to the incident operators are working on, helping them visualize the impact of incidents and their root cause, even in the most complex of hybrid cloud. by BigPanda | May 2, 2023. Automate incident analysis to speed resolution and reduce escalations. But a proactive attitude toward incident management and tools to support it allow one to approach the conversation with the black-and-white data that changes minds in the boardroom. Enabling integrations. Automate incident analysis to speed resolution and reduce escalations. In more than 15 years of managing enterprise software sales, this is the first time I knew I was going to play a critical role in. Generative AI for Automated Incident Intelligence. Real-time Topology Mesh. ” AI/ML-driven alert correlation engine that detects and triage incidents Generative AI for Automated Incident Intelligence Automate incident analysis to speed resolution and reduce escalations Without a real-time, accurate means to get to the root cause of an incident as it occurs, the bulk of incident-impacting alerts caused by changes will continue to be the source of elongated, manual toil and growing MTTR rates. We are doing this now to ensure that we have a solid financial runway to continue investing in the fast-growing enterprise AIOps. 15, 2023 — BigPanda, Inc. I love the team here. BigPanda’s powerful aggregation engine normalizes alerts from Splunk, Datadog and other monitoring systems into a single consolidated incident management center. The BigPanda AIOps platform is familiar in that it has the executive dashboarding, triage capabilities, and all the things that IT Ops leaders want to see in a traditional NOC. IT incident management is a systematic approach to detect, evaluate, resolve, and prevent IT incidents to reduce their adverse effects on business operations. By carefully determining the usage and value of your current observability stack, your ITOps teams can consolidate redundant tools and those providing little value to reduce your operational costs. BigPanda’s Unified Analytics will be moving to the open beta phase soon. A designated role in charge of declaring a major incident and taking ownership of it. BigPanda is being used by leading enterprises to automate their ticketing. [email protected] AI-Generated Incident Analysis leverages Large Language Model AI to provide plain-language incident titles and detailed descriptions built from enriched, actionable incident data. Their job is to essentially stop the bleeding of revenue and costs. Incident 360 Console. Automate incident analysis to speed resolution and reduce escalations. Automatic Incident Triage. Real-time Topology Mesh. The BigPanda Partner ecosystem is an exclusive network of leaders committed to superior AI operations solutions. Root Cause Changes. With its Generative AI for Automated Incident Analysis tool, BigPanda is trying to eliminate these problems, giving ITOps teams a clear and concise analysis of. Not many are aware of this – but ITIL as a framework was conceived to deal with the insufficient quality of IT services in the British government and published towards the end of the 80s, 30 years ago! The goal was to align IT practices with the needs of the (Government) business. Automatic Incident Triage. And it’s. by BigPanda | Mar 11, 2021. Our advanced AIOps technology redefines incident management, prevents service disruptions, and elevates customer satisfaction – and I couldn’t be more. Automatic bi-directional syncing ensures that all teams have access to the latest incident. Enrichment is the unsung hero of the entire event correlation process. Incident. SAN FRANCISCO, March 18, 2021 (GLOBE NEWSWIRE) -- BigPanda, Inc. Generative AI for Automated Incident Intelligence. Generative AI for Automated Incident Intelligence. Generative AI for Automated Incident Intelligence. Standardize and automate how to triage incidents: Rich, contextual information enriched to incidents, such as topology, CMDB and change data gives IT. Root Cause Changes. Mountain View, Calif. If there’s an incident whose cause is undetermined, BigPanda can help determine the root cause. , provider of the first Event Correlation and Automation. 3 Use enrichment, drive intelligence. BigPanda’s ‘Executive Summary’ dashboard (pictured above) delivers new metrics and KPIs that are. Whiskey and Wisdom is a monthly executive-only forum where ITOps leaders can network independently and discuss high-level AIOps and ITOps strategies with their industry peers. Generative AI for Automated Incident Intelligence. Step 2: Concentrate on your sphere of influence. The Open Integration Manager (OIM) provides an intuitive user interface where users can easily pre-process and normalize alert data sent to our Alerts API without the need for custom code. IT incidents often lack critical business context necessary to conduct triage, resulting in long incident management lifecycles and high MTTR. Automatic Incident Triage. With this self-service capability, users are able to configure, test and deploy existing out-of-the-box inbound integrations on their own, directly within. BigPanda’s hybrid work environment enables people to work both in our offices and from home, enjoying the benefits of in. Automate incident analysis to speed resolution and reduce escalations. Automate incident analysis to speed resolution and reduce escalations. Real-time Topology Mesh. Once installed, this software connected to a server controlled by the hackers that allowed them to launch further attacks against the SolarWinds customer and to steal data. , the leader in Incident Intelligence and Automation powered by AIOps, recently concluded Pandapalooza ’22, the company’s annual. BigPanda gives Modern Ops teams a dynamic, automated incident management solution. Root Cause Changes. Generative AI for Automated Incident Intelligence. Root Cause Changes. We triage, offer technical solutions and share best practices so you can build the best automated operations. Root Cause Changes. Incident 360 Console. If you need a wholesale change across your entire IT. Generative AI for Automated Incident Intelligence. Generative AI for Automated Incident Intelligence. BigPanda’s Incident Timeline lets your IT Ops teams easily understand how an incident evolved over time and the cause-and-effect relationships between its alerts, making root cause analysis of incidents. Request a demo. Learn your way with short courses, certification paths, and much more. Instrumental in AI Root Cause Analysis, however, is access to a. BigPanda’s Open Integration Manager, provides an intuitive user interface (UI) where users can easily pre. Automatic Incident Triage. Four types of IT operations analytics – and when to use them. The vulnerable updates were delivered to customers between March and June, SolarWinds said. Another area where BigPanda delights our customers is using BigPanda analytics to improve the quality of enrichment sources. (NASDAQ: DDOG), is now available in. Generative AI works in near real-time to automatically add the correlated alerts’ summary, title, and root cause analysis to ITSM tickets or chat collaboration channels with specific L1/L2/L3 teams – without manual intervention. Based on this enriched information, teams can either immediately resolve the incident, assign it for further investigation, or forward it to domain experts or L3 teams. Generative AI for Automated Incident Intelligence. It automates creating tickets, sends relevant notifications, and sets up war rooms with the right teams. Evolution – gradually adopting best-of-breed AIOps technologies across your entire IT stack, starting where it hurts most. Google spam filters are a good analogy. Syapse is a real-world evidence software company working with health systems and life science. This work was done over some period of time and in many. Real-time Topology Mesh. New logic is created on an ongoing basis to continually increase operational efficiencies. In order to reduce disruptions, an incident commander needs to protect the integrity of the resolution effort by keeping people from asking the wrong questions at the wrong time. Pillar 1: Automate. This process outlines who the concerned stakeholders for responding are, how incidents are detected and conveyed to the IT team, and the various tools used for resolving the incidents. Automatic Incident Triage. Automatic Incident Triage. Edits to correlation patterns create incidents by source, tag or timeframe. Generative AI for Automated Incident Intelligence. Unified Analytics. For both current and future customers of BigPanda, right after they finish telling us how immature their CMDBs are, they say something along the lines of. Take a look at our “Evolution vs. Incident 360 Console. Automate incident analysis to speed resolution and reduce escalations. How Abbott transformed its incident management process with Workflow Automation. That’s where BigPanda, powered by AIOps, can really help retailers. AIOps tools, otherwise known as AI & ML-powered IT Ops tools are well suited for handling the massive streaming datasets that are common to IT. Incident 360 Console. Root Cause Changes. BigPanda US. 6, 2020 — BigPanda, Inc. Root Cause Changes. Real-time Topology Mesh. Automate incident analysis to speed resolution and reduce escalations. 0%), and UX designers (2. Real-time Topology Mesh. Root Cause Changes. Incident 360 Console. Root Cause Changes. io Hard NOC Life Incident Triage by BigPanda | Mar 25, 2021 One of the most painful parts of the incident management lifecycle is triage: the time it takes first incident responders to determine the next action when facing a barrage of IT incidents. The only community event designed exclusively for IT Ops professionals. Securing organizational commitment enhances the quality of alerts and incident response. SaaS-native platform provides built-in scaling, seamless updates, high availability, and. Real-time Topology Mesh. By carefully determining the usage and value of your current observability stack, your ITOps teams can consolidate redundant tools and those providing little value to reduce your operational costs. Real-time Topology Mesh. Leader in AIOps Takes Home the Prize for Best Cloud Automation Solution. BigPanda Israel. How BigPanda gets your organization to root causes of incidents faster than ever. Real-time Topology Mesh. ITOps and DevOps teams need a clear roadmap to design, implement, and operate the incident management process; IT incident management best practices provide a. The AI-Generated Incident Analysis helps your team quickly understand causality and impact, dramatically shortening resolution time. Self-Service APIs for Improved AIOps Scalability. Real-time Topology Mesh. The effects of BigPanda’s most recent round of funding—amounting to $190 million—will be reverberating throughout the company for years to come. BigPanda’s latest generation of Root Cause Changes offers an intelligent solution to combat these challenges. Root Cause Changes. Automatic Incident Triage. Unify ITOps alert data: This is how your team can get the most holistic view of your data and aligns with the BigPanda Alert Intelligence service. Duration reflects how much of your service resources you are using and can be the key indicator in service-level agreements (SLAs). It allows you to have consistent and reliable data. Once the runbook or automated workflow has been processed, the results can be fed back to the associated incident for future reference or additional triage and remediation steps. Root Cause Changes. To learn more about these best practices and how BigPanda’s AIOps platform can help streamline the. It quickly identifies patterns in a fully customizable manner to isolate critical issues. IT incidents often lack critical business context necessary to conduct triage, resulting in long incident management lifecycles and high. These ML and AI enabled IT Ops tools are often eyed with suspicion and skepticism, because unsuccessful products and projects in the past have created lack of trust. The most important section of the BigPanda interface is the incident feed. Automate incident analysis to speed resolution and reduce escalations. Real-time Topology Mesh. Located in the heart of Tel Aviv, our office is easily accessible by bus or train. BigPanda helps IT operations teams improve service availability, drive operational efficiencies and reduce the costs and. ”. Centralized communications. Incident 360 Console. The goal of CI/CD is to reduce the time it takes to get new features and updates into the hands of users. BigPanda helps IT operations teams improve service availability, drive operational efficiencies and reduce the costs and. Real-time Topology Mesh. Let’s explore how the new integration maps to BigPanda’s product announcements from earlier this year. It’s chaos. MOUNTAIN VIEW, Calif. It can also act as a smart assistant for ITOps, SREs, and DevOps teams, greatly reducing stress and improving incident response. Real-time Topology Mesh. A tool rationalization head start with BigPanda. BigPanda further enriches correlated groups alerts, called incidents, with business context, like priority, team, and category. In general, there are two ways of implementing AIOps: Revolution – adopting and implementing monolithic AIOps technology across your entire IT stack in one go. Automatic Incident Triage. Root Cause Changes. Automatic Incident Triage. BigPanda engineers your raw events across several stages including filtering, normalization, deduplication, aggregation, and enrichment. BigPanda Event Enrichment Engine. Incident 360 Console. Incident 360 Console. Automate incident analysis to speed resolution and reduce escalations. Real-time Topology Mesh. Update BigPanda incident tag to use HTML anchor link CMDB: Support for inactivating individual tables. In this article, we’ll explore how this is the case by discussing some high-value AIOps use cases and examples. BigPanda cuts through the complexity of your monitoring stack and consolidates alerts from all of your monitoring systems. Automatic Incident Triage. Streib previously developed her tech sales expertise at Datadog where she worked for four years, rising from a sales development representative to a senior account executive. When: Nov. Incident 360 Console. The buzz around automation continues to grow, in every industry, sector and vertical – and for good reason. Mean Time Between Failures (MTBF) measures the average duration between repairable failures of a system or product. 1. moderator and BigPanda CPO Fred Koopmans noted that “the stakes have never been higher” for. Automatic Incident Triage. BigPanda’s unique implementation of explainable AI is guided by the principles of full transparency, testability and control. BigPanda can automatically differentiate between what can be considered “noise” and other higher priority alerts that your ITOps team needs to handle. Securing organizational commitment enhances the quality of alerts and incident response. ITOA includes the four common types of analytics: descriptive analytics, diagnostic analytics, predictive analytics, and prescriptive analytics. And when it comes to a “significant outage,” organizations reported the average overall cost was a whopping $1,477,800. Integration Hub. BigPanda was architected from the ground-up to provide consistent visibility across all generations of infrastructure, including mainframes, bare-metal servers, private & public clouds, containers and serverless, by letting you easily integrate with all of your monitoring. Not only do they often waste minutes during the incident triage phase, but when incidents require further investigation, they can spend valuable minutes sharing information with ticketing, service desk and on-call notification or paging. by Amy Brennen | Oct 5, 2023. Automatic Incident Triage. In our most recent session, the discussion was geared specifically towards AIOps—its hype and its reality. Root Cause Changes. Real-time Topology Mesh. Automate incident analysis to speed resolution and reduce escalations. Alert Correlation Platforms are a proven solution to this challenge. bigpanda. BigPanda combines the latest Generative AI innovations with high-quality, enriched IT alert data to automatically and reliably reveal. Automate incident analysis to speed resolution and reduce escalations. Real-time Topology. Generative AI for Automated Incident Intelligence. They discussed Lucid’s unique ITOps journey and how BigPanda helps minimize downtime of critical applications and services. [email protected] AI for Automated Incident Intelligence. Automate incident analysis to speed resolution and reduce escalations. First, it allows your ITOps and NOC teams to create custom incident tags in BigPanda that capture business context and business metrics. This is one of the most common causes of AIOps failure. Real-time Topology Mesh. Automatic Incident Triage. Root Cause Changes. Root Cause Changes. , the leader in Incident Intelligence and Automation powered by AIOps, today announced Generative AI for Automated Incident Analysis, a new capability that uses advanced AI to estimate incident impact, suggest likely root causes. Automate incident analysis to speed resolution and reduce escalations. “The best tool for data transformation into useful business insights. Automatic Incident Triage. Automate incident analysis to speed resolution and reduce escalations. BigPanda believes that automation is critical, but at the same time, that enterprises and their IT Operations teams should be able to successfully adopt AI/ML-enabled automation at their own pace. And, as impressive as what the solution does today is the roadmap and vision that we are pursuing as we drive closer and closer to fully autonomous IT incident management. “By joining Cribl and BigPanda, you can unlock more valuable upstream observability data to facilitate early detection mechanisms and allow your downstream environment to have an even more impactful service map, better enriched data, and better correlation for rapid and automated incident triage and resolution. Autodesk turned to BigPanda to radically overhaul their ticketing process and improve operational efficiency. BigPanda automates incident management steps so that IT Operations teams don’t waste time on manual tasks, including adding business context in real time, automating ticket creation and routing, automatically sharing ticket updates with chat and notification tools and running automated custom workflows. Target an area with known technical and business dynamics but poor alert quality. Making waves in IT Ops. Root Cause Changes. 8 Hours. Just a few years ago, cars were manual, with little to no automation. Real-time Topology Mesh. This automated incident triage ensures all the right people are at the table, that everyone can communicate, and that all the relevant operational data is accessible. Having too many people around can be equally problematic. Incident 360 Console. SaaS-native platform provides built-in scaling, seamless updates, high availability, and. correlation extraordinary effectiveness in recognizing which events can reasonably be grouped into a single event for triage. Root Cause Changes. Root Cause Changes. Automate incident analysis to speed resolution and reduce escalations. In the world of IT, there are two main approaches to managing changes—the information technology infrastructure library (ITIL) and continuous integration and continuous delivery/deployment (CI/CD). ITOA includes the four common types of analytics: descriptive analytics, diagnostic analytics, predictive analytics, and prescriptive analytics. Incident 360 Console. RESOLVE ’22: Incident management automation. Generative AI for Automated Incident Intelligence. On average, our customers sent us 2. As we all adjust to this new normal, many organizations are faced with the prospect of having. The United States is home to our our Revenue, People, Finance, Security and Marketing teams. Real-time Topology Mesh. Automatic Incident Triage. Industry use cases of event correlationIf it’s successful, it leaves a comment on the incident in BigPanda notating that the system attempted automated self-healing and the result was success. It enriches alerts with better context and allows response teams to work smarter, not harder. Incident 360 Console. SAN FRANCISCO, January 6, 2021 — BigPanda, Inc. Dramatically reduce IT noise by filtering out false positives and benign events, and deduplicating recurring or cross-platform repetitions of. Automate incident analysis to speed resolution and reduce escalations. Both have their own benefits and drawbacks, so it’s important to understand the difference between them before. BigPanda helps organizations improve performance and availability of their critical business applications and systems, reducing MTTR by 50% or more. This short video shows you how automated bi-directional ticketing works in BigPanda: Tips for Modern NOCs - Easing the Pain of Ticket Creation. Root Cause Changes.